Do you have a question for us? We have compiled a list of FAQ’s below to help.
PRODUCTS & E-JUICE
Are your products authentic?
My mod/battery isn’t turning on, is there something wrong with it?
Do I need to mix the e-juice?
Do your e-juices contain nicotine?
How do I mix my e-juice?
My e-juice tastes burnt, what should I do?
When will my order arrive?
Do I qualify for Saturday delivery?
How much does shipping cost?
How do I qualify for free shipping?
Do you ship internationally?
How will I know when my order has been shipped?
Is my signature required on delivery?
WARRANTY & RETURNS
Do your products have a warranty?
How do I return a faulty item?
How does the HOV Rewards program work?
How do I use my HOV Dollars?
How do I know how many HOV Dollars I have?
Why haven’t my product reviews been approved?
How do I use my store credit?
How do I pay for my order?
Are my credit card details safe?