We require a signature from the recipient upon delivery, unless it was previously requested by the customer whilst placing the order. If an authority to leave package is requested by customer, the package will left in a secure location or the location requested by the customer, as per Aus Post Policy.
We only ship within Australia. Please contact us before placing an order if you require international shipping.
All orders placed before 1pm NSW time (Mon-Fri) will be dispatched the same day. Although we manage to get most orders out the same day, there are times where this is not possible during extremely busy periods. Note: we ship from postcode 2045.
Aus Post now offers Saturday delivery for Express Post within the state from which it is shipped. (As we are in NSW, this is only available for customers in NSW & ACT). Order by 1pm NSW time on Friday, select Express Post and you will receive your order on Saturday (usually between 9am and 1pm). Please note, this service is only available within specific Saturday delivery areas. You can check if your postcode qualifies HERE. (we ship from postcode 2045) Delivery areas are for residential and business addresses, 24/7 Parcel Lockers, and Post Offices that open on Saturdays. Deliveries are not available to PO Boxes.
FREE SHIPPING for orders over $130 is done via Regular Post. If you would like Express Post, you can select the $2 Express shipping upgrade at checkout.
Be aware that once an item has been shipped, we hold no responsibility for packages that go missing and/or damaged in transit. We may be able to help on your behalf if there is a dispute of delivery, but we are not obligated to replace an order should Aus Post lose or fail to deliver your package undamaged.
If you have any particular preferences regarding leaving items on front/back doors, please let us know via the comments section on your order. Please note that we cannot be held liable for any items that go missing.
House Of Vape are not responsible mishap or breakage caused to items by Aus Post. We package our orders as best we can to minimise any damage caused by rough handling during transit.
Aus Post calculates postage on a per weight basis. Every order has the cost of shipping displayed at checkout before payment. Be aware that the shipping weights may vary from the actual weight of the products as the total weight factors in packaging.
We take pride and care whilst packing your items to ensure that they arrive in the condition they left our establishment.
If you have any questions whatsoever, please use the ‘contact us’ page and we will respond as soon as possible.
House Of Vape Team